We are hiring Technical Chat Support Executives from Mandi Himachal Pradesh to provide real-time support to users of our software products. This role involves assisting customers via chat and email, resolving technical issues, and guiding them through software usage, installations, and renewals. 

The ideal candidate will be a fresher from Mandi HP with a graduation in the software field, excellent written English skills, and a passion for solving problems in a fast-paced, customer-focused environment.

Job Location: Mandi Himachal Pradesh
Job Type: Full-time / Part-time
Experience Level: Fresher (Graduates from a software background preferred)
Salary Range: ₹11,000 – ₹18,000 per month
Expected Hours: 36 hours per week
Shift: Night Shift

Key Responsibilities as Chat Support Job in Mandi:

• Provide prompt and clear chat and email support to address customer queries.
• Guide users on software installation, subscription renewal, and basic troubleshooting.
• Identify and escalate complex technical issues to senior support or development teams.
• Create and manage support tickets, ensuring timely follow-up and resolution.
• Conduct manual software testing to identify and report bugs.
• Maintain comprehensive documentation of Mandi customer issues and resolutions.
• Configure basic firewall and security settings when needed.
• Offer remote assistance to users for software configuration and setup.

Required Skills & Qualifications for Technical Support jobs in Mandi:

• Graduation in a software or IT-related field (mandatory).
• Strong written communication skills in English (grammar-checked and professional).
• Basic understanding of software applications, computers, and internet troubleshooting.
• Quick learner with a customer-first attitude and a problem-solving mindset.
• Ability to work independently and manage multiple conversations at once.
• Comfortable working night shifts and in a remote team environment.

Benefits:

• Some time Work from home flexibility in Mandi Himachal Pradesh.
• Paid time off and paid sick leave
• Overtime pay and yearly performance bonus
• Exposure to real-time customer support systems and software testing experience

How to Apply: If you’re passionate about helping users and starting your tech support career in Mandi, we want to hear from you!