About the role
We are hiring Technical Chat Support Executives from Saharanpur, Uttar Pradesh to provide real-time support to users of our software products. This role involves assisting customers via chat and email, resolving technical issues, and guiding them through software usage, installations, and renewals.
The ideal candidate will be a fresher from Saharanpur, Uttar Pradesh with a graduation in the software field, excellent written English skills, and a passion for solving problems in a fast-paced, customer-focused environment.
Expected Hours: 36 hours per week
Shift: Night Shift
Experience: Fresher (Graduates from a software background preferred)
How to Apply: If you’re passionate about helping users and starting your tech support career in Saharanpur, we want to hear from you!
What you'll do
- Provide prompt and clear chat and email support to address customer queries.
- Guide users on software installation, subscription renewal, and basic troubleshooting.
- Identify and escalate complex technical issues to senior support or development teams.
- Create and manage support tickets, ensuring timely follow-up and resolution.
- Conduct manual software testing to identify and report bugs.
- Maintain comprehensive documentation of Saharanpur customer issues and resolutions.
- Configure basic firewall and security settings when needed.
- Offer remote assistance to users for software configuration and setup.
What you'll need
- Graduation in a software or IT-related field (mandatory).
- Strong written communication skills in English (grammar-checked and professional).
- Basic understanding of software applications, computers, and internet troubleshooting.
- Quick learner with a customer-first attitude and a problem-solving mindset.
- Ability to work independently and manage multiple conversations at once.
- Comfortable working night shifts and in a remote team environment.
Skills
Benefits
- Some time Work from home flexibility in Saharanpur, Uttar Pradesh.
- Paid time off and paid sick leave
- Overtime pay and yearly performance bonus
- Exposure to real-time customer support systems and software testing experience
Interested in this role?
It takes about two minutes. Free to apply — Occupee never asks candidates for money.
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