About the role
In this role, you will assist customers with troubleshooting and resolving technical issues related to our facilities' services. You will communicate with clients via phone, email, and chat, ensuring they receive timely and reliable assistance. This position is suitable for individuals with some technical experience and a strong customer service orientation.
Our client values employee growth and offers training programs to enhance your skills. If you're looking for a flexible work environment and enjoy helping others solve problems, this opportunity is ideal for you.
What you'll do
- Responding to customer inquiries
- Troubleshooting technical issues
- Documenting customer interactions
- Providing guidance on service usage
What you'll need
- Bachelor's degree preferred
- 1-3 years of customer service experience
- Technical knowledge is a plus
Skills
Excellent communication
Problem-solving
Customer-oriented
Good to have
Technical certifications
Experience with CRM software
Benefits
- Work from home flexibility
- Performance bonuses
- Professional development
Interested in this role?
It takes about two minutes. Free to apply — Occupee never asks candidates for money.
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Questions about this job
What types of issues will I be supporting?
You will assist customers with technical problems related to our facilities' services.
Is this position fully remote?
Yes, you can work from home.
What are the working hours for this role?
The hours will be discussed during the interview, but flexibility is required.
Do I need specific technical qualifications?
A basic understanding of technical systems is helpful, but we provide training.
Listing last updated